We accept returns for most new, unused handbags and small leather goods purchased on guccibag-women.net. To be eligible, items must be returned in the same condition received.
All original tags still attached
Include branded packaging, dust bag, authentication cards, and accessories
No signs of wear, creasing, stains, odors, or alterations
Return window
US orders: 30 days from the delivery date
International orders: 30 days from the delivery date
Holiday period: Orders delivered Nov 15–Dec 31 may be returned until Jan 15
Condition checklist
Please pack returns as you received them to avoid transit damage:
Use the original shipping box or a sturdy equivalent
Protect hardware with tissue; keep straps stuffed to maintain shape
Place dust bag and paperwork inside the bag or internal pocket
Seal securely and attach the return label on the exterior
How to start a return
Email [email protected] with your order number and reason for return.
We’ll send a prepaid return label (US) or return instructions (international).
Drop off at the specified carrier within the return window.
US returns using our prepaid label incur a $9.95 return shipping fee deducted from the refund. We waive this fee for exchanges or if you choose store credit. You may also use your own insured label at your cost.
Refunds & timelines
Inspection: 1–3 business days after the package is delivered to our facility
Refunds: 3–10 business days to appear on your original payment method (varies by bank)
Original shipping fees are non-refundable unless the item is defective or we made an error
PayPal and Apple/Google Pay are refunded to the same wallet
Exchanges
Prefer a different color or style? We’re happy to help.
Contact us to reserve the replacement item
Prepaid return label provided; fee waived for exchanges
Exchange ships after your original item passes inspection
Damaged, defective or incorrect items
If your item arrives damaged or not as described:
Contact us within 7 days of delivery with photos of the issue and packaging
We will provide a no-cost return label and repair/replace or refund
Non-returnable items
Final sale items (clearly marked “Final Sale” at checkout)
Used, altered, or damaged items not in original condition
Personalized/monogrammed products
Gift cards
International returns
Customer is responsible for return shipping and any customs/duties
Ship with a tracked, insured service and mark as “Return Merchandise”
Duties and taxes paid are non-refundable; you may claim with your local customs office
Gifts & store credit
Gift returns can be issued as store credit to the recipient upon request
Store credit does not expire and can be used online at checkout
Additional terms
We reserve the right to refuse returns that do not meet policy conditions
Multiple returns from the same order may be combined
Suspected fraudulent or excessive returns may be limited
Frequently asked questions
You have 30 days from the delivery date to initiate a return (US and international).
If you use our US prepaid label, $9.95 is deducted from your refund. We waive this fee for exchanges or if you opt for store credit. You can also ship your return with your own insured label.
After inspection (1–3 business days from receipt), refunds typically post within 3–10 business days depending on your bank or payment provider.
Final sale items are not eligible for return or exchange except in the case of defect or our error.
Contact [email protected] within 7 days with photos of the item and packaging. We will provide a no-cost label and arrange a repair, replacement, or refund.
Need help?
Email our Customer Care team and we’ll respond within one business day.